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IT Field Support Specialist
2 months ago
We are seeking an experienced IT Field Support Specialist to join our team at Experis IT. As a key member of our infrastructure team, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities- Resolve IT-related incidents, service requests, and problems in a timely and efficient manner.
- Provide professional and consultative support to clients and stakeholders.
- Produce, maintain, and update technical documents and procedures.
- Identify and resolve application issues, recommending improvements and changes.
- Define and execute routine maintenance plans for applications.
- Liaise with IT suppliers to resolve incidents and problems.
- Diagnose and resolve IT-related problems, implementing prevention measures and publishing fixes to the knowledge base.
- Monitor the availability, performance, and throughput of supported IT systems.
- Prioritize and schedule support activities and tasks to ensure timely resolutions.
- Participate in disaster recovery activities as required.
- Work within the change management process to review IT changes and requests.
- Ensure capacity, availability, security, and service support requirements are considered in all IT changes.
- Experience in IT administration and infrastructure troubleshooting.
- Experience with hardware break/fix, including mobiles, laptops, desktops, handheld devices, and peripherals.
- Microsoft Windows 10/11 and Office 365 expertise.
- Active Directory, Group Policy, Azure Active Directory/Azure AD knowledge.
- DNS and DHCP experience.
- Wi-Fi, networking, and remote device connectivity expertise.
- IT security consciousness and familiarity with company IT security policies and procedures.
- Familiarity with IT assets and IT asset management.
We are a leading IT services company that values professionalism, collaboration, and innovation. We offer a dynamic and inclusive work environment that fosters growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.
