Clinical Support Officer

7 days ago


Basingstoke, Hampshire, United Kingdom Hampshire Hospitals NHS Full time

Job Overview

The Clinical Support Team is a dynamic department that prides itself on working collaboratively as part of a cohesive unit. Our team consists of 21 inpatient beds and a Surgical Assessment Unit, which is a busy and fast-paced environment that requires a high level of organization.

The role of the Ward Administrator is to provide administrative support to the clinical team, ensuring the smooth functioning of the unit through effective communication, general administration, and appropriate interactions with patients, visitors, and the multi-disciplinary team.

All activities will be under the direction of the Ward Sisters, Clinical Matron, and nurse in charge on shift.

Main Responsibilities

The successful candidate will be responsible for providing administrative support for the ward, including:

  • Providing a welcoming and efficient service to visitors and patients
  • Managing phone calls and correspondence
  • Tracking patients' journeys through the department
  • Requesting and tracking notes, filing, and ensuring electronic systems are up-to-date
  • Checking paperwork stocks and maintaining a well-organized environment

The ideal candidate will have excellent communication skills and the ability to work effectively with the multi-disciplinary team, including Consultants, Secretaries, other administrative teams, and ward nursing staff.

Working for Hampshire Hospitals NHS

Hampshire Hospitals NHS is committed to providing outstanding care to every patient. Our vision is to deliver exceptional patient care, and our team is dedicated to making this a reality.

We provide a range of medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire. Our team is passionate about delivering high-quality care and is committed to continuous improvement and excellence.

Person Specification

The ideal candidate will have:

  • A good standard of secondary education
  • Previous experience in a customer-facing role
  • Experience working with IT systems
  • Excellent communication skills

What We Offer

Hampshire Hospitals NHS is a values-driven organization that is committed to providing a positive and supportive work environment. We offer a range of benefits, including opportunities for professional development and a competitive salary package.



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