Tile Sales Specialist
7 days ago
Job Title: Branch Assistant
Company: Topps Tiles
Job Type: Full-time
Location: Various Branches
About Us: Topps Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service.
Job Summary: We are seeking a dynamic and experienced Branch Assistant to join our team. This role will involve selling, advising on, and promoting our tile and associated product ranges to customers, face-to-face and over the phone.
Key Responsibilities:- Sales and Customer Service: Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to customers, face-to-face and over the phone.
- Representing the Company: Represent the Topps Tiles brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
- Customer Interaction: Deal with customers face-to-face, ensuring a welcoming and confident approach when interacting with the public.
- Store Maintenance: Ensure showrooms are clean and tidy, and branch standards are maintained.
- Point of Sale: Ensure point of sale displays are up-to-date and accurate.
- Cash Handling: Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
- Product Knowledge: Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
- Customer Orders: Complete customer orders over the phone.
- Customer Service: Offer exceptional customer service, even when under pressure.
- Product Advice: Offer specific advice to customers on products and their use.
- Previous Experience: Previous experience in a retail environment.
- Interest in Interior Design: Interest in interior design trends.
- Customer Service Skills: Excellent customer service skills.
- Communication Skills: Strong communication and interpersonal skills.
- Attention to Detail: Attention to detail and accuracy in handling transactions.
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