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Retail Sales Associate

2 months ago

Poole, Poole, United Kingdom TOPPS TILES Full time
About the Role

We are seeking a highly motivated and experienced Retail Sales Associate to join our team at Topps Tiles. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting our products, and contributing to the overall success of the branch.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner.
  • Use your product knowledge and expertise to sell and promote our tile and associated product ranges to customers.
  • Represent the Topps Tiles brand and contribute to the profitability and reputation of the branch by working as part of a team to achieve sales targets.
  • Deal with customers face-to-face, handling cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
  • Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
  • Complete customer orders over the phone and offer specific advice to customers on products and their use.
  • Offer exceptional customer service, even when under pressure, and provide a welcoming and confident approach when dealing with the public.
Requirements
  • Previous experience in a retail environment.
  • Interest in interior design trends.
  • Excellent customer service skills.
  • Ability to work well under pressure and handle multiple tasks.
  • Strong communication and interpersonal skills.
  • Attention to detail and accuracy in handling transactions.