Customer Engagement Manager for Automotive Services

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Halfords Full time £30,000 - £32,000

Role Overview: In this position, you will actively connect with clients, establishing strong relationships swiftly while providing guidance on the diverse products and services available to ensure they receive optimal solutions tailored to their needs.

Team Collaboration: You will collaborate with a dedicated team to drive sales across the organization through referrals for services such as Tyres, MOT, and various vehicle maintenance requirements.

Customer-Centric Solutions: Your primary focus will be on recommending the most suitable options for customers, whether it involves on-site repairs, utilizing our local service centers, or coordinating with mobile service units to assist customers at their convenience.

Relationship Building: With exceptional interpersonal skills, you will partner with colleagues in both our service centers and mobile teams to ensure a cohesive and satisfying customer journey.

Compensation and Benefits: Enjoy a competitive salary and bonus structure, along with a 25% discount on products across the organization, plus access to a variety of discounts on everyday items, financial services, and more.

Qualifications:

  • Outstanding communication and rapport-building abilities.
  • Proven experience in delivering exceptional customer service, preferably in a retail or automotive context.
  • A successful history of meeting and exceeding sales targets by converting discussions into opportunities.
  • A genuine interest in or experience with automotive products and services.

We are recognized as the leading retailer in the UK and Ireland for automotive and cycling products, as well as being a top provider of MOT, car servicing, brakes, repairs, and tyre solutions.



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