Customer Engagement Manager

7 days ago


Cheltenham, Gloucestershire, United Kingdom Halfords Full time £30,000 - £32,000

Competitive Earnings: Realistic OTE of £30,000 to £32,000 per year with a base salary ranging from £25,000 to £27,000.

Passion for Motoring: Are you enthusiastic about the automotive industry and skilled in customer interactions?

This position involves actively connecting with customers, establishing rapport quickly, and providing guidance on the various products and services available to ensure they receive not only what they desire but also what they truly need.

You will collaborate with a team to drive sales across the organization through referrals for services such as Tyres, MOT, and other vehicle maintenance requirements. Your role will focus on recommending the most suitable solutions for customers, whether it involves on-site repairs, services at our local centers, or arranging for mobile service experts to assist at the customer's preferred location.

Relationship Building: Your ability to foster strong relationships will be key as you work alongside colleagues in our service centers and mobile teams to provide a cohesive customer experience.

Benefits: Enjoy a competitive salary and bonus structure, along with a 25% discount on products across the organization and access to various discounts on everyday purchases, financial services, and more.

Key Qualifications:

  • Exceptional communication and rapport-building abilities.
  • Proven experience in delivering outstanding face-to-face customer service, preferably in a retail or automotive environment.
  • Demonstrated success in meeting and exceeding sales targets by converting interactions into opportunities.
  • Experience in mentoring or sharing knowledge with peers.
  • A genuine interest in or experience with automotive products and services.

Join us as we continue to lead the market in automotive and cycling products, and contribute to our mission of keeping the nation moving safely.



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