Floor Manager

4 days ago


Cheltenham, Gloucestershire, United Kingdom River Island Full time
About the Role

We are seeking a highly skilled and experienced Floor Manager to join our team at River Island. As a key member of our retail management team, you will be responsible for driving sales and customer experience across our stores.

Key Responsibilities
  • Drive Omni-Channel Sales and Data Capture: Deliver exceptional customer service on the high street, increasing conversion through customer engagement and spreading the joy of fashion.
  • Lead a High-Performing Team: Coach and develop talent, driving succession and creating strong teams. Support the management team and take accountability in their absence.
  • Implement Strategic Actions: Use reports to make commercial and financial decisions, increasing profit and driving key results.
  • Manage Retail Risk and Health & Safety: Be fully responsible for all areas of retail risk and health & safety.
Requirements
  • Previous Experience: Previous experience at Floor Manager level or an experienced Supervisor/Team Leader looking for their next step up.
  • Leadership Skills: Good leadership skills, with the ability to motivate and encourage teamwork to achieve goals.
  • Commercial Awareness: Experience in analysing reports and making commercial decisions.
  • Communication Skills: Excellent communication skills, with the ability to engage with customers and team members.
  • Problem-Solving: Ability to make decisions, problem-solve, and take accountability with good planning skills.
What We Offer
  • Generous Staff Discount: 50% staff discount and uniform allowance.
  • RI Rewards: Discounts, benefits, financial advice, wellbeing solutions, and more with Reward Gateway.
  • Island Culture: Support for Islanders with basic food and hygiene products, and a dedicated support system for all employees.
  • Family Hub: Enhanced maternity, paternity, adoption, and fertility treatment support.
  • Giver Island: Give as you earn scheme, a 'Giver Island' day, and matched funding.
  • Opportunities: Progression focus throughout Retail & Head Office, with support for upskilling skills through on-the-job training and qualifications.
  • Pension: A contributory private pension scheme.
  • Holiday: 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays, with the option to buy additional holiday.

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