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Complaint Resolution Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Diligenta Full time
Complaint Handling Career Opportunity

We are seeking a skilled Complaint Handling professional to join our team at Diligenta. As a Complaint Handling specialist, you will be responsible for resolving customer complaints in a professional and empathetic manner.

Key Responsibilities:
  • Handle customer complaints with empathy and professionalism
  • Strong customer service experience
  • Participate in Diligenta's 12-week complaints handler training program
  • Gain hands-on experience in our contact centres as a Customer Service Representative
  • Advance through multiple different functions throughout our company to gain a solid understanding of how Diligenta operates
  • Enrolled onto our bespoke training course to hone your complaint-handling expertise
Benefits:
  • Competitive salary with a guaranteed pay increase upon completing our 12-week course
  • Comprehensive training to equip you with the skills and knowledge necessary to excel in your role as a complaint handler
  • Generous holiday package, including 31 days of holiday per year and an annual volunteering day
  • Annual discretionary bonus scheme
  • Contributory pension scheme with company matching up to 6%
  • Employee wellbeing programs, including a mini annual health check and employee assistance programme
  • Exclusive employee discounts on various goods and services
About Diligenta:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest. We are committed to creating an inclusive environment for all employees and celebrate diversity.

We are proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.