Senior Quality Assurance Engineer

6 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time

Job Summary

We are seeking a highly skilled and experienced Senior Quality Assurance Engineer to join our Operations team at Smiths Detection. As a key member of our team, you will play a critical role in ensuring compliance with applicable standards, regulatory and customer requirements, and achieving our functional and site objectives.

Key Responsibilities

  • Assist the Quality Manager in the development and ongoing management of the company Quality Management System (QMS), including documentation and process reviews.
  • Minimize Cost of Poor Quality (COPQ), improve efficiency, and assist in delivering reliable products and services to customers.
  • Provide cross-functional support to resolve internal and external concerns.
  • Investigate and resolve customer complaints.
  • Lead and undertake internal audits (Quality, Information Security, Environmental Health and Safety) according to the audit schedule.
  • Utilize the 8D methodology for problem resolution and lead root cause analysis for failures and non-conformances.
  • Ensure timely closure of Corrective Action and Non-Conformance Reports.
  • Participate in the Material Review Board (MRB) process to manage non-conforming materials.
  • Represent Quality in Change Control Board meetings and evaluate Engineering Change Requests (ECRs) and waivers.
  • Analyze data to drive process improvements and enhance product quality.
  • Work on cost-saving projects to achieve annual COPQ targets.
  • Lead and facilitate customer visits, third-party audits, and Factory Acceptance Tests (FATs).
  • Participate in contract reviews and new product introductions, ensuring quality is built into processes.
  • Facilitate Design and Process Failure Mode and Effects Analysis (FMEA).
  • Apply core tools like Control Plans and Measurement Systems Analysis (MSA) for comprehensive quality planning and control.
  • Ensure compliance with company processes, international standards, and regulatory/customer requirements.
  • Train and support team members, leading and mentoring in problem-solving and root cause analysis.
  • Escalate concerns to the Quality Manager as needed.
  • Undertake delegated activities and deputize for the Quality Manager when necessary.
  • Strengthen cross-functional collaboration and contribute to achieving functional and strategic objectives.
  • Promote a culture of quality and continuous improvement, supporting organizational changes and implementing best practices.

About You

We are looking for a highly skilled and experienced Senior Quality Assurance Engineer with a strong background in quality management systems, auditing, and problem-solving. You will have a Bachelor's degree or higher in quality disciplines, engineering, or related fields, and a minimum of 5 years' experience in a similar role within production and design organizations.

Requirements

  • Proficient with handheld inspection tools and capable of conducting root cause analysis.
  • Proficient in Microsoft Office and SAP.
  • Ability to read and interpret technical drawings and specifications.
  • Capable of leading and participating in cross-functional discussions.
  • Ability to build effective relationships with internal and external stakeholders.
  • Strong multitasking and prioritization skills.
  • Attention to detail, highly organized, and self-motivated.
  • Assertive with the ability to work independently.
  • Flexible, adaptable, and positive attitude towards change.
  • Ability to work in a multicultural team within a matrix environment.

What We Offer

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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