Senior Quality Assurance Engineer

4 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time
About the Role

We are seeking a highly skilled and experienced Senior Quality Assurance Engineer to join our Operations team in Hemel Hempstead. As a key member of our quality management team, you will play a critical role in ensuring compliance with applicable standards, regulatory and customer requirements, and achieving our functional and site objectives.

Key Responsibilities
  • Assist the Quality Manager in the development and ongoing management of the company Quality Management System (QMS), including documentation and process reviews.
  • Minimize Cost of Poor Quality (COPQ), improve efficiency, and assist in delivering reliable products and services to customers.
  • Provide cross-functional support to resolve internal and external concerns.
  • Investigate and resolve customer complaints.
  • Lead and undertake internal audits (Quality, Information Security, EHS) according to the audit schedule.
  • Utilize the 8D methodology for problem resolution and lead root cause analysis for failures and non-conformances.
  • Ensure timely closure of Corrective Action and Non-Conformance Reports.
  • Participate in the Material Review Board (MRB) process to manage non-conforming materials.
  • Represent Quality in Change Control Board meetings and evaluate Engineering Change Requests (ECRs) and waivers.
  • Analyze data to drive process improvements and enhance product quality.
  • Work on cost-saving projects to achieve annual COPQ targets.
  • Lead and facilitate customer visits, third-party audits, and First Article Inspections (FAIs).
  • Participate in contract reviews and new product introductions, ensuring quality is built into processes.
  • Facilitate Design and Process Failure Mode and Effects Analysis (FMEA).
  • Apply core tools like Control Plans and Measurement Systems Analysis (MSA) for comprehensive quality planning and control.
  • Ensure compliance with company processes, international standards, and regulatory/customer requirements.
  • Train and support team members, leading and mentoring in problem-solving and root cause analysis.
  • Escalate concerns to the Quality Manager as needed.
  • Undertake delegated activities and deputize for the Quality Manager when necessary.
  • Strengthen cross-functional collaboration and contribute to achieving functional and strategic objectives.
  • Promote a culture of quality and continuous improvement, supporting organizational changes and implementing best practices.
About You
  • In-depth knowledge of ISO 9001 Quality Management System; familiarity with AS9100 Aerospace standard is advantageous.
  • Working knowledge of ISO 27001, ISO 14001, ISO 45001, IPC 610, IPC 620 preferred.
  • Understanding of new product introduction and product life cycle processes.
  • Proficiency in problem-solving and continuous improvement methodologies, Lean manufacturing, and Six Sigma tools.
Competencies and Abilities
  • Proficient with handheld inspection tools and capable of conducting Root Cause Analysis (RCA).
  • Proficient in Microsoft Office and SAP.
  • Ability to read and interpret technical drawings and specifications.
  • Capable of leading and participating in cross-functional discussions.
  • Ability to build effective relationships with internal and external stakeholders.
  • Strong multitasking and prioritization skills.
  • Attention to detail, highly organized, and self-motivated.
  • Assertive with the ability to work independently.
  • Flexible, adaptable, and positive attitude towards change.
  • Ability to work in a multicultural team within a matrix environment.
Education & Experience
  • Bachelor's degree or higher in quality disciplines, engineering, or related fields.
  • Minimum of 5 years' experience in a similar role within production and design organizations.
  • Lead Auditor qualification and extensive auditing experience.
  • Lean Six Sigma Green Belt certification.
  • Proven experience in diagnosing and resolving complex issues.

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