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Senior Quality Assurance Engineer
2 months ago
We are seeking a highly skilled and experienced Senior Quality Engineer to join our Operations team in Hemel Hempstead. As a key member of our quality management team, you will play a critical role in ensuring compliance with applicable standards, regulatory and customer requirements, and achieving our functional and site objectives.
Key Responsibilities- Assist the Quality Manager in the development and ongoing management of the company Quality Management System (QMS), including documentation and process reviews.
- Investigate and resolve customer complaints.
- Lead and undertake internal audits (Quality, Information Security, EHS) according to the audit schedule.
- Represent Quality in Change Control Board meetings and evaluate Engineering Change Requests (ECRs) and waivers.
- Analyze data to drive process improvements and enhance product quality.
- Work on cost-saving projects to achieve annual Cost of Poor Quality (COPQ) targets.
- Participate in contract reviews and new product introductions, ensuring quality is built into processes.
- Apply core tools like Control Plans and Measurement Systems Analysis (MSA) for comprehensive quality planning and control.
- Ensure compliance with company processes, international standards, and regulatory/customer requirements.
- Train and support team members, leading and mentoring in problem-solving and root cause analysis.
- Escalate concerns to the Quality Manager as needed.
- Undertake delegated activities and deputize for the Quality Manager when necessary.
- Promote a culture of quality and continuous improvement, supporting organizational changes and implementing best practices.
- In-depth knowledge of ISO 9001 Quality Management System.
- Strong facilitation, leadership, and project management skills.
- Time management, planning, and organizational skills.
- Commitment to personal and professional development.
- Proficient with handheld inspection tools and capable of conducting Root Cause Analysis (RCA).
- Proficient in Microsoft Office and SAP.
- Flexible, adaptable, and positive attitude towards change.
- Bachelor's degree or higher in quality disciplines, engineering, or related fields.
Smiths Detection is a leading provider of security and detection solutions for aviation, ports, borders, defense, and security. We safeguard people, business, and infrastructure with the latest innovations and screening technology. Our company values are grounded in equality and ethics, and we celebrate, support, and embrace diversity.
