Customer Service Representative
5 days ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Leicestershire County Council. As a key member of our Customer Experience Team, you will be responsible for delivering exceptional customer service and support to our customers.
Key Responsibilities
- Provide timely and effective responses to customer inquiries via phone, email, and other channels
- Resolve customer complaints and issues in a professional and courteous manner
- Work collaboratively with internal teams to achieve customer satisfaction and resolve complex issues
- Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
- Meet or exceed customer service standards and key performance indicators
About You
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Experience in a customer-facing role, preferably in a contact center or service delivery environment
- Proficiency in using technology and software applications to manage customer interactions
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible working arrangements to support work-life balance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including a supporting statement outlining your experience and qualifications.
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