Customer Service Representative

5 days ago


Leicestershire, United Kingdom Leicestershire County Council Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Leicestershire County Council. As a key member of our Customer Experience Team, you will be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and other channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with internal teams to achieve customer satisfaction and resolve complex issues
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Meet or exceed customer service standards and key performance indicators

About You

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Experience in a customer-facing role, preferably in a contact center or service delivery environment
  • Proficiency in using technology and software applications to manage customer interactions

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible working arrangements to support work-life balance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including a supporting statement outlining your experience and qualifications.



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