Pharmaceutical Customer Service Representative

2 months ago

Leicestershire, United Kingdom Inizio Full time

Job title - Pharmaceutical Customer Service Representative

Company- Inizio Engage

Location- Remote

Salary- Competitive

The ideal candidate will have a strong background in customer service and the ability to build rapport quickly. This fully remote working service driven role will involve working independently with strong self-motivation and must be passionate about making a difference to patients' lives.

Key Responsibilities:

  • Establish and maintain strong relationships with customers in key accounts
  • Delivering exceptional customer service and adapt to the needs of individual customers
  • Provide appropriate patient educational support material and product information via hard copy or digital channels
  • Understand the NHS environment, keeping up to date with any changes
  • Prioritize time to ensure optimal coverage of appropriate health care professionals to meet/exceed KPI's
  • Anticipate potential barriers and look for solutions
  • Updating of company CRM system with accurate call details
  • Successful completion of all product & compliance training including any updates
  • Strong collaborative working with Regional Sales Representatives on territory
  • Plan and implement effective territory calling plans
  • Proactive and innovative, sharing best practise and responsible for own learning in role

Essential Skills

  • Bachelor's degree preferred or equivalent work related experience
  • 2 years of work experience with the general public, customer service experience, all with a proven track record
  • Excellent customer service skills
  • Excellent communication skills and ability to build rapport
  • Strong interpersonal and team work skills
  • Persistence and disciplined self-management
  • Ability/willingness to travel to meetings and conferences
  • Detail oriented and able to problem solve
  • IT proficient
  • Flexibility, agility and the ability to demonstrate how you bring value to the team

Background

At Inizio Engage you'll find a challenging, fast-paced and rewarding environment, but also one that's caring, nurturing and supportive. With so many ways to support patients and healthcare professionals, we offer a range of exciting career opportunities to suit your skills and interests. Whether working remotely, in the office, or in the field, you'll find

everything you need at Inizio Engage to build a successful career. Excited yet? We are

Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy.

Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Inizio Engage.

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