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Customer Service Representative

2 months ago

North West Leicestershire, United Kingdom Groomfield Recruitment Ltd Full time

About the Role:

Groomfield Recruitment Ltd is seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities:

  • Process customer orders accurately and efficiently, meeting or exceeding error rate targets.
  • Collaborate with colleagues to ensure all orders are processed by the end of the day.
  • Support a dedicated sales area, managing orders through the production process and keeping customers informed of delivery changes.
  • Address customer complaints and queries promptly and effectively.
  • Maintain high customer service standards by coordinating and responding to customer inquiries quickly.
  • Support low-spending accounts to drive sales growth.

Requirements:

  • Previous experience in a busy customer service or sales environment.
  • Ability to deliver excellent customer service via various communication channels.
  • Proficiency in using systems and sales platforms, ideally Microsoft Dynamics.

What We Offer:

Groomfield Recruitment Ltd offers a competitive salary of £25,000 per annum, as well as a range of benefits including a cycle-to-work scheme, Employee Assistance Programme, Employee Discount Scheme, enhanced pension, flexible working options, and a Health and Wellbeing Programme.

About Us:

Groomfield Recruitment Ltd is a leading recruitment agency specializing in the construction industry. We are committed to delivering exceptional service to our clients and candidates, and we are seeking a highly skilled Customer Service Representative to join our team.