Customer Service Coordinator

4 days ago


Swindon, Swindon, United Kingdom McCarthy Stone Full time

About the Role:

McCarthy Stone is seeking a highly organized and proactive part-time Administrator to play a vital role in our stunning development. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our residents, colleagues, and visitors.

Key Responsibilities:

  • Welcoming visitors to the Estate office and ensuring a high level of service is provided.
  • Managing incoming calls and enquiries in a professional and courteous manner.
  • Producing accurate and timely letters and correspondence.
  • Managing lunch bookings and ensuring these are passed to the Catering Manager.
  • Coordinating and distributing our newsletter on a monthly basis and updating the bulletin board.
  • Organizing bookings of the Guest Suite and ensuring it is made ready for the next guests.
  • Providing administrative support to the Estates Manager.

Requirements:

  • A caring and friendly personality who wants to make a difference for our residents.
  • Previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided.
  • Ability to be considerate, patient, and professional, especially in a busy office environment.
  • Clear and confident communication skills and experience of using Microsoft Office.
  • A hardworking and diligent nature with a good timekeeper.

Why Join Us:

McCarthy Stone has been officially recognized as a great place to work. This is a rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people.



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