Customer Service Representative

4 days ago

Swindon, Swindon, United Kingdom Banner Lane Full time

About Banner Lane

Banner Lane is a leading high-tech electronics company that specializes in advanced systems for military, broadcast, and satellite communications. We develop cutting-edge solutions for the secure and efficient transmission of critical signals over long distances, ensuring reliable performance in demanding environments.

Our Mission

We are committed to innovation and tailored solutions that meet the stringent requirements of industries relying on high-performance communication technologies.

Job Summary

We are seeking a Customer Sales Support Manager to help manage our transition from a small-company mindset into a highly capable entity. As a key member of our team, you will be responsible for providing excellent customer service, supporting our Business Development Managers, and maintaining an accurate CRM database.

Key Responsibilities

  • Provide excellent customer service by gathering all relevant information relating to enquiries.
  • Offer information on quotes, orders, and enquiries via phone and in conjunction with Business Development Managers (BDMs).
  • Support BDMs by providing quotation and proposal assistance.
  • Maintain an accurate CRM database by regularly contacting customers via phone to ensure data cleanliness.
  • Coordinate with the marketing team to support their activities.
  • Answer phone calls and take messages as required.
  • Provide holiday cover for other Customer Support Coordinators.
  • Manage various ad-hoc projects related to specific customers or products, as required by the business.

Requirements

  • Minimum 2 years of experience in a customer support role.
  • Strong time management skills with the ability to plan and prioritize tasks effectively.
  • Excellent written and spoken English.
  • Proficient in Excel, Word, and CRM systems.
  • Confident in asking questions and seeking support when needed.

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