Customer Service Representative

2 months ago


Swindon, Swindon, United Kingdom Edenred Full time

Job Summary

Edenred Payment Solutions, a leading provider of payment solutions, is seeking a highly skilled and customer-centric Customer Service Representative to join our growing team.

Key Responsibilities

  • Provide exceptional customer service through various communication channels, ensuring timely and professional resolution of customer inquiries and complaints.
  • Identify and understand customer needs, exceeding their expectations by offering solutions and additional services to enhance the customer experience.
  • Maintain accurate records of customer interactions and ensure adherence to company policies.
  • Collaborate with other departments to resolve complex customer issues.
  • Contribute to a positive and supportive team environment.

Requirements

  • Minimum of 1 year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain composure under pressure.
  • Strong problem-solving and resolution skills.
  • High level of professionalism and a commitment to providing exceptional customer service.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to learn quickly and adapt to new technologies.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to make a real difference in the lives of our customers.
  • Develop your skills and knowledge in a supportive environment.
  • Enjoy a positive and collaborative work culture.

Edenred is an Equal Opportunity Employer



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