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Customer Service Representative

2 months ago

Swindon, Swindon, United Kingdom Banner Lane Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Banner Lane. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide top-notch customer service by gathering all relevant information related to customer inquiries.
  • Offer information on quotes, orders, and inquiries via phone and in conjunction with Business Development Managers (BDMs).
  • Support BDMs by providing quotation and proposal assistance.
  • Maintain an accurate CRM database by regularly contacting customers via phone to ensure data cleanliness.
  • Coordinate with the marketing team to support their activities.
  • Answer phone calls and take messages as required.
  • Provide holiday cover for other Customer Support Coordinators.
  • Manage various ad-hoc projects related to specific customers or products, as required by the business.
Requirements
  • Minimum 2 years of experience in a customer support role.
  • Strong time management skills with the ability to plan and prioritize tasks effectively.
  • Excellent written and spoken English.
  • Proficient in Excel, Word, and CRM systems.
  • Confident in asking questions and seeking support when needed.