Customer Service Manager

4 days ago

Swindon, Swindon, United Kingdom Banner Lane Full time

About Banner Lane

Banner Lane is a leading high-tech electronics company that specializes in advanced systems for military, broadcast, and satellite communications. We develop cutting-edge solutions for the secure and efficient transmission of critical signals over long distances, ensuring reliable performance in demanding environments. With a focus on innovation and tailored solutions, we meet the stringent requirements of industries relying on high-performance communication technologies.

Job Summary

We are seeking a highly skilled Customer Sales Support Manager to help manage our transition from a small-company mindset into a highly capable entity. As a key member of our team, you will play a crucial role in providing exceptional customer service and support to our clients.

Key Responsibilities

  • Customer Service
    • Provide excellent customer service by gathering all relevant information relating to enquiries.
    • Offer information on quotes, orders, and enquiries via phone and in conjunction with Business Development Managers (BDMs).
  • Support to BDMs
    • Support BDMs by providing quotation and proposal assistance.
  • Data Management
    • Maintain an accurate CRM database by regularly contacting customers via phone to ensure data cleanliness.
  • Marketing Support
    • Coordinate with the marketing team to support their activities.

General Responsibilities

  • Answer phone calls and take messages as required.
  • Provide holiday cover for other Customer Support Coordinators.
  • Manage various ad-hoc projects related to specific customers or products, as required by the business.

Requirements

  • Minimum 2 years of experience in a customer support role.
  • Strong time management skills with the ability to plan and prioritize tasks effectively.
  • Excellent written and spoken English.
  • Proficient in Excel, Word, and CRM systems.
  • Confident in asking questions and seeking support when needed.

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