Customer Service Representative

3 days ago

Swindon, Swindon, United Kingdom The Body Shop Full time

About The Body Shop

We're a pioneering cruelty-free beauty brand, committed to making a positive impact on the world. Our mission is to provide high-quality, effective products that promote self-care and well-being.

Your Role in Our Team

As a key member of our store team, you'll play a vital role in delivering exceptional customer service and driving sales growth. You'll work closely with our store management team to achieve sales targets and maintain a high level of customer satisfaction.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Sales and Merchandising: Maintain a high level of product knowledge and make recommendations to customers to drive sales growth.
  • Store Operations: Assist with visual merchandising, stock management, and maintaining a clean and organized store environment.
  • Teamwork: Collaborate with colleagues to achieve sales targets and maintain a positive store atmosphere.
What We Look for in a Candidate
  • Strong Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Product Knowledge: A genuine passion for beauty and a willingness to learn about our products and services.
  • Availability: Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

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