Customer Success Professional

3 days ago

Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
Unlock Your Potential as a Customer Success Manager

Are you a driven and customer-focused professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and driving business growth? We're seeking a talented Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses.

Company Insight:

  • We're a privately owned and industry-leading global scale-up Marketing Technology (Martech) platform, built by industry leaders for industry leaders.
  • We've placed multiple people into this great business who are thriving, and we're looking for another talented individual to join our team.
  • Our continued sales growth means we need someone who can help us deliver exceptional customer experiences and drive business growth.

The Solution:

Our Marketing Technology platform provides a range of marketing automation and insight tools that help marketing professionals make key, intelligent, and data-driven decisions to optimize their performance marketing efforts across a range of channels.

The Role:

As a Customer Success Manager, you will be an advocate for our clients and the point of strategic contact for a book of customers generating around £400k per annum in revenue. Your role will be to provide maximum client satisfaction, helping customers see value from our range of modules and ultimately attain retention.

Key Responsibilities:

  • Deliver exceptional customer experiences through high-touch, customer management.
  • Champion upsell opportunities combined with a customer-centric approach to account growth.
  • Regularly engage with clients and provide value with every interaction.
  • Drive adoption and retention of our Marketing Technology platform.

The Ideal Candidate:

  • Previous experience in a Customer Success, Account Management, or Client Services role, ideally with a marketing-aligned SaaS solution.
  • A well-versed approach to high-touch, customer management.
  • A drive and desire to achieve, exceed, and grow.
  • Self-motivated and able to work autonomously.
  • The desire to learn and improve.

What We Offer:

  • A base salary of £45,000-£50,000 plus bonus.
  • Medical and dental insurance.
  • Twice-weekly team lunch.
  • And more

We're a dynamic and supportive team that's passionate about helping our clients succeed. If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you

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