Customer Success Manager

12 hours ago

Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
Unlock Your Potential as a Customer Success Manager

Join ABR Talent, a specialist recruitment partner, in supporting start-up and scale-up SaaS businesses as they grow their customer success teams. We're seeking a talented Customer Success Manager to join our client's team, driving client satisfaction and retention through strategic account growth.

About the Role

As a Customer Success Manager, you will be the primary point of contact for a book of customers generating around £400k per annum in revenue. Your key responsibilities will include:

  • Providing exceptional client service, ensuring maximum client satisfaction and driving adoption of the platform's modules.
  • Championing upsell opportunities, combining commercial awareness with a customer-centric approach to account growth.
  • Regularly engaging with clients, providing value with every interaction, and maintaining a firm 'finger on the pulse' of their needs.
Requirements

To succeed in this role, you will need:

  • Previous experience in a Customer Success, Account Management, or Client Services role, ideally with a marketing-aligned SaaS solution.
  • A well-versed approach to high-touch customer management, with a drive to achieve, exceed, and grow.
  • Self-motivation and the ability to work autonomously, with a desire to learn and improve.
  • Prior experience of using Planhat or comparable Customer Success Platforms is beneficial.
What We Offer

As a valued member of our client's team, you can expect:

  • A competitive base salary of £45,000-£50,000, plus bonus.
  • Medical and dental insurance.
  • Twice-weekly team lunches.
  • And more

We're passionate about supporting the growth of our clients' businesses and the careers of our candidates. If you're looking to take your career to the next level in customer success, get in touch with us today

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