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Bilingual Customer Success Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
Job Title: Bilingual Customer Success Manager

Company Insight:

  • Privately owned and industry-leading global scale-up Marketing Technology (Martech) platform.
  • Continued sales growth, which is why they need another CSM.

The Solution:

Our Marketing Technology platform helps marketing professionals make key, intelligent, and data-driven decisions to optimize their performance marketing efforts across various channels.

The Role:

As the Customer Success Manager, you will be an advocate for our clients and the point of strategic contact for a book of customers generating around £400k per annum in revenue.

Your role is to provide maximum client satisfaction, helping customers see value from our range of modules (drive adoption) within the platform and ultimately attain retention.

Commercial awareness is key as you'll champion upsell opportunities combined with a customer-centric approach to account growth.

It's essential to note that clients may operate on a monthly rolling basis, and so a firm 'finger on the pulse' and an unbeatable level of service delivered at every touch point is vital.

The Ideal Candidate:

  • Previous experience in a Customer Success, Account Management, or Client Services role, ideally with a marketing-aligned SaaS solution.
  • A well-versed approach to high-touch, customer management.

The Benefits:

  • A base salary of £45,000-£50,000 plus bonus.
  • Medical and dental insurance.
  • Twice-weekly team lunch.
  • And more.

ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management, and Support.