Nighttime Customer Support Specialist

4 weeks ago


Tamworth, Staffordshire, United Kingdom Adecco Full time £28,000

Position Title:
Night Customer Support Specialist

Salary: £28,000 (Temp to Perm)

  • Employment Type: Temporary to Permanent
  • Night Shift Availability Required


As a Night Customer Support Specialist, you will be responsible for delivering outstanding customer assistance via telephone, addressing inquiries, resolving complaints, and managing issues in a professional and efficient manner.

Key Responsibilities:

  • Maintain precise records of customer interactions, transactions, feedback, and grievances.
  • Work collaboratively with team members to ensure seamless and effective service delivery.
  • Identify areas for process enhancement and propose recommendations to improve the customer experience.
  • Adhere to company policies and procedures to ensure compliance with industry standards.
  • Promote the company's values and foster a positive brand image.

Qualifications:

  • Prior experience in a customer support role, ideally within the logistics sector.
  • Exceptional communication abilities, both spoken and written, with a professional demeanor on the phone.
  • Competence in utilizing computer systems and customer relationship management (CRM) tools.
  • Willingness to work night shifts and occasional weekends.

Join Adecco, a leading recruitment agency, as a Night Customer Support Specialist. You will play a vital role in ensuring customer satisfaction and delivering high-quality service. The ideal candidate will have opportunities for professional growth within the organization and contribute to its ongoing success.

Adecco is committed to being a disability-confident employer. We prioritize an inclusive and accessible recruitment process to support candidates from diverse backgrounds and abilities in their application journey.

If you require any reasonable adjustments during the recruitment process, please inform us, and we will be glad to assist you.

For more information on how we handle your data, please refer to our Candidate Privacy Information Statement available on our website.



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