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Customer Support Specialist

2 months ago

Tamworth, Staffordshire, United Kingdom Alma Personnel Full time

Alma Personnel is seeking a highly skilled Customer Service Advisor to join their team on a temporary to permanent basis. The successful candidate will be responsible for handling incoming customer inquiries, resolving issues, and providing exceptional customer service.

Main Responsibilities:

  • Handle customer calls and respond to inquiries in a professional and courteous manner.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Assist with data entry and maintain accurate records.
  • Process customer orders and requests.
  • Work effectively in a fast-paced call centre environment.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and provide exceptional customer service.
  • Strong problem-solving and analytical skills.
  • Proficiency in IT systems and software.

What We Offer:

  • A temporary to permanent opportunity with a well-established company.
  • The chance to work in a dynamic and supportive team environment.
  • Opportunities for professional growth and development.