Software Support Specialist

3 weeks ago


Tamworth, Staffordshire, United Kingdom Marmion Full time
Job Title: Software Support Specialist

We are seeking a highly skilled and motivated Software Support Specialist to join our team at Marmion. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:
  • Provide high-quality technical support to customers via email, phone, and web portal
  • Manage customer tickets to achieve prompt resolution and escalate when necessary
  • Collaborate with internal teams to resolve complex technical issues
  • Contribute to the development of internal and external KPIs and SLAs
Requirements:
  • Previous experience in a customer-facing role, preferably in a commercial software support environment
  • Excellent organizational skills, attention to detail, and ability to work under pressure
  • Strong Microsoft Office skills and ability to learn new software
  • Excellent communication and problem-solving skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment

We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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