Software Support Specialist
3 weeks ago
We are seeking a highly skilled and motivated Software Support Specialist to join our team at Marmion. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.
Key Responsibilities:- Provide high-quality technical support to customers via email, phone, and web portal
- Manage customer tickets to achieve prompt resolution and escalate when necessary
- Collaborate with internal teams to resolve complex technical issues
- Contribute to the development of internal and external KPIs and SLAs
- Previous experience in a customer-facing role, preferably in a commercial software support environment
- Excellent organizational skills, attention to detail, and ability to work under pressure
- Strong Microsoft Office skills and ability to learn new software
- Excellent communication and problem-solving skills
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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