Microsoft Support Specialist

5 days ago

York, York City, United Kingdom Simpson Associates Full time
About the Role

We are seeking a highly skilled Microsoft Support Consultant to join our team at Simpson Associates. As a key contact for supported customers, you will play a critical role in providing day-to-day support and shaping the evolution of customers' solutions.

Key Responsibilities
  • Provide exceptional customer service to supported customers across various technologies.
  • Work closely with key customers to expand the partnership and own the support service delivery for those customers.
  • Confidently handle complex and non-routine support calls, applying a methodical approach to issue definition and resolution.
  • Develop and maintain in-depth knowledge of supported customer applications.
  • Proactively manage support contracts, identifying critical periods and changes in environment and customer resource.
  • Maintain up-to-date customer documentation to support rapid and effective call handling.
  • Demonstrate a mindset of adding customer value beyond incoming calls, including communicating relevant product upgrades and proactive maintenance.
  • Follow the Simpson's Support Guide for call handling and time recording.
Requirements
  • 2+ years' experience working with Microsoft Data Analytics solutions on-premise and in the cloud.
  • A good breadth of core technologies: T-SQL, Data Factory, SQL Server BI suite, Power BI.
  • Cloud Fundamentals - A solid grasp of Azure's core services, deployment models, networking, and security.
  • Rapidly absorbs complex information and applies it effectively.
  • An enthusiastic, positive attitude with the ability to work as part of a team.
  • Ability to prioritize and manage time and work to deadlines in an unpredictable environment.
  • Effective communication skills to both technical and non-technical contacts.
Advantageous Qualifications and Skills
  • Additional Skills: Databricks, Python,.NET Framework.
  • IBM Cognos BI or IBM Planning Analytics.
  • Azure Fundamentals, Data Fundamentals, Azure Data Engineer Associate, Power BI Data Analyst Associate.
  • ITL4 Foundation.
  • Project management experience and certification.

Simpson Associates is committed to helping organisations achieve their business goals through data and performance management solutions. We champion creativity, innovation, and collaboration in the workplace.

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