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Account Support Specialist

2 months ago

York, York City, United Kingdom Tersus Consultancy Full time
{"title": "Account Support Specialist", "description": "About the Role

Tersus Consultancy is seeking a detail-oriented Account Support Specialist to assist our Account Managers with their day-to-day administrative tasks.

As a key member of our team, you will be responsible for maintaining customer accounts, handling client communications, and working closely with internal teams to ensure seamless service delivery.

Key Responsibilities
  • Maintain accurate records of client interactions and transactions
  • Assist in the creation of reports and presentations for client meetings
  • Collaborate with our sales team to identify opportunities for account growth
  • Provide exceptional customer service and support
Requirements
  • Previous experience in an administrative or customer support role
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Exceptional organisational and time-management skills
What We Offer
  • 23 days of annual leave plus bank holidays
  • 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers
  • Life Insurance offered after 6-month service
  • Enhanced Sickness, Bereavement, Maternity and Paternity pay

We are committed to providing a supportive and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we would love to hear from you.

", "lang_code": "en"}