Retail Store Manager

2 days ago


Exmouth, Devon, United Kingdom Reed Full time
Job Title: Shop Manager

We are seeking a highly skilled and experienced Shop Manager to join our team in Exmouth. As a Shop Manager, you will be responsible for the overall management of our shop, including sales, customer service, and staff management.

Key Responsibilities:
  • Maximise fundraising opportunities through the efficient operation and effective management of the shop and its volunteers.
  • Ensure customers, volunteers, and colleagues are treated with respect and a friendly but professional manner.
  • Undertake cascade training, such as manual handling or new equipment familiarisation.
  • Take ownership for customer complaints and feedback adhering to company policy.
  • Be an ambassador for the charity, maintaining public relations and promoting the service.
  • Ensure donated goods are received with appropriate thanks and sensitivity.
  • Achieve and aim to exceed annual sales budget and gift aid claim target.
  • Control the store's expenditure and balance the store's profit and loss account.
  • Promote gift aid registration to new donors.
Requirements:
  • Experience in a similar role and retail experience.
  • Good social communication and customer care skills.

We are looking for a motivated and experienced individual who can lead our shop team and drive sales and customer service excellence. If you have a passion for retail and customer service, we would love to hear from you.


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