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Retail Operations Manager

2 months ago

Exmouth, Devon, United Kingdom British Red Cross Full time

We are seeking a highly skilled and experienced Retail Operations Manager to join our friendly charity shop team at the British Red Cross. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad.

A day in the life of a Retail Operations Manager will involve:

  • Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
  • Working on the shop floor, coordinating activity 'behind the scenes', no two days are the same.
  • Fostering a brilliant shopping environment and providing an excellent customer experience in store.
  • Working collaboratively with the shop manager, overseeing a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Retail Operations Manager, you'll need:

  • To be a retail superstar with the experience and know-how from working in a shop environment.
  • The mind of a commercially savvy individual, who has a good understanding of financial targets and measures, alongside proven IT skills.
  • The ability to work flexibly to the needs of the store.

We offer a range of benefits, including:

  • 36 days annual leave (including bank holidays) + option to buy 5 extra days.
  • Pension scheme: Up to 6% contributory pension.
  • Flexible working.
  • Learning & Development: Wide range of career opportunities + comprehensive learning.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform.
  • Cycle2Work: Lease a bicycle through the scheme.
  • Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK.