Customer Service Assistant Vehicle Returns

7 days ago


Edinburgh, Edinburgh, United Kingdom Europcar Full time

Job Overview

Europcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Vehicle Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service to our clients at every stage of the rental process.

Key Responsibilities

  • Provide world-class customer service to clients in our car parks, ensuring a seamless and enjoyable experience.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a thorough understanding of Europcar's products and services to effectively address client queries and concerns.
  • Contribute to the development and implementation of process improvements to enhance the overall customer experience.

Requirements

  • A full, valid clean driving license with a minimum of 4 years' driving experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Flexibility to work a variety of shifts, including days, evenings, and weekends.
  • Car rental/sales experience is desirable but not essential, as training will be provided.

What We Offer

  • Competitive basic salary.
  • Bonus earnings potential.
  • Starting 5.6 weeks' holiday.
  • Enhanced maternity leave (subject to service and earning qualifications).
  • Free on-site car parking.
  • Pension.
  • Discounted car hire rates across our network.
  • 20% discount on EE mobile phone contracts.
  • Free annual eye tests.
  • Confidential legal and support service through BUPA.
  • Career progression and development opportunities.


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