Customer Service Assistant Vehicle Returns
2 months ago
Job Overview
Europcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Vehicle Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service to our clients at every stage of the rental process.
Key Responsibilities
- Provide world-class customer service to clients in our car parks, ensuring a seamless and hassle-free experience.
- Work collaboratively with our team to resolve any customer issues or concerns in a timely and professional manner.
- Assist with vehicle returns, including checking vehicles for damage and ensuring all necessary paperwork is completed.
- Develop and maintain a thorough knowledge of our products and services to effectively promote and upsell to clients.
- Contribute to a positive and inclusive team environment, promoting a culture of excellence and customer satisfaction.
Requirements
- A full, valid clean driving license with a minimum of 4 years driving experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
- Ability to work in a fast-paced environment, with flexibility to work a variety of shifts, including evenings and weekends.
- Car rental/sales experience is desirable but not essential, as training will be provided.
What We Offer
- Competitive basic salary.
- Bonus earnings potential.
- Starting 5.6 weeks holiday.
- Enhanced maternity leave (subject to service and earning qualifications).
- Free on-site car parking.
- Pension.
- Discounted car hire rates across our network.
- 20% discount on EE mobile phone contracts.
- Free annual eye tests.
- Confidential legal and support service through BUPA.
- Career progression and development opportunities.
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