Customer Service Assistant Vehicle Returns

2 months ago


Edinburgh, Edinburgh, United Kingdom Europcar Full time

Job Overview

Europcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Vehicle Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service to our clients at every stage of the rental process.

Key Responsibilities

  • Provide world-class customer service to clients in our car parks, ensuring a seamless and hassle-free experience.
  • Work collaboratively with our team to resolve any customer issues or concerns in a timely and professional manner.
  • Assist with vehicle returns, including checking vehicles for damage and ensuring all necessary paperwork is completed.
  • Develop and maintain a thorough knowledge of our products and services to effectively promote and upsell to clients.
  • Contribute to a positive and inclusive team environment, promoting a culture of excellence and customer satisfaction.

Requirements

  • A full, valid clean driving license with a minimum of 4 years driving experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Ability to work in a fast-paced environment, with flexibility to work a variety of shifts, including evenings and weekends.
  • Car rental/sales experience is desirable but not essential, as training will be provided.

What We Offer

  • Competitive basic salary.
  • Bonus earnings potential.
  • Starting 5.6 weeks holiday.
  • Enhanced maternity leave (subject to service and earning qualifications).
  • Free on-site car parking.
  • Pension.
  • Discounted car hire rates across our network.
  • 20% discount on EE mobile phone contracts.
  • Free annual eye tests.
  • Confidential legal and support service through BUPA.
  • Career progression and development opportunities.


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Job Title: Customer Service Vehicle Returns AssistantAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Vehicle Returns team at Edinburgh Airport. As a Customer Service Vehicle Returns Assistant, you will play a key role in providing exceptional customer service to our clients, ensuring a seamless and enjoyable...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Job Title: Customer Service Vehicle Returns AssistantAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Vehicle Returns team at Edinburgh Airport. As a Customer Service Vehicle Returns Assistant, you will play a key role in providing exceptional customer service to our clients, ensuring a seamless and enjoyable...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Job Title: Customer Service Vehicle Returns AssistantAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Vehicle Returns Assistant at our Edinburgh Airport location. As a key member of our vehicle returns team, you will play a vital role in providing exceptional customer service to our...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Job OverviewEuropcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Vehicle Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service to our clients at every stage of the rental process.Key ResponsibilitiesProvide world-class customer...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Job OverviewEuropcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Vehicle Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service to our clients at every stage of the rental process.Key ResponsibilitiesProvide world-class customer...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Job OverviewEuropcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Vehicle Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service to our clients at every stage of the rental process.Key ResponsibilitiesProvide world-class customer...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Job OverviewEuropcar is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Vehicle Returns Assistant. As a key member of our vehicle returns team, you will be responsible for providing exceptional customer service to our clients at every stage of the rental process.Key ResponsibilitiesProvide world-class customer...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Europcar - Vehicle Returns Customer Support SpecialistAre you eager to be part of a dynamic team at Europcar, a prominent player in the car rental industry? We are currently in search of a Vehicle Returns Customer Support Specialist to enhance our operations.In this role, you will be essential in delivering outstanding customer service during the vehicle...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Europcar - Vehicle Returns Customer Support SpecialistAre you eager to be part of a dynamic team at Europcar, a prominent player in the car rental industry? We are currently in search of a Vehicle Returns Customer Support Specialist to enhance our operations.In this role, you will be essential in delivering outstanding customer service during the vehicle...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Become a Key Member of Europcar as a Vehicle HostAre you eager to join a vibrant team at Europcar? We are on the lookout for Vehicle Hosts to enhance our customer experience.What We Provide:Attractive Salary PackageComprehensive Holiday BenefitsParental Leave SupportRetirement Savings PlanDiscounted Vehicle Rental RatesMobile Service DiscountsHealth Support...


  • Edinburgh, Edinburgh, United Kingdom Europcar Full time

    Become a Key Member of Europcar as a Vehicle HostAre you eager to join a vibrant team at Europcar? We are on the lookout for Vehicle Hosts to enhance our customer experience.What We Provide:Attractive Salary PackageComprehensive Holiday BenefitsParental Leave SupportRetirement Savings PlanDiscounted Vehicle Rental RatesMobile Service DiscountsHealth Support...


  • Edinburgh, Edinburgh, United Kingdom Driver and Vehicle Standards Agency Full time

    About the RoleWe are seeking a highly skilled and experienced Vehicle Standards Assessor to join our team at the Driver and Vehicle Standards Agency (DVSA). As a Vehicle Standards Assessor, you will play a critical role in ensuring the safety of road users by conducting annual test inspections of heavy goods vehicles and other road transport vehicles.Key...


  • Edinburgh, Edinburgh, United Kingdom Driver and Vehicle Standards Agency Full time

    About the RoleWe are seeking a highly skilled and experienced Vehicle Standards Assessor to join our team at the Driver and Vehicle Standards Agency (DVSA). As a Vehicle Standards Assessor, you will play a critical role in ensuring the safety of road users by conducting annual test inspections of heavy goods vehicles and other road transport vehicles.Key...


  • Edinburgh, Edinburgh, United Kingdom Driver and Vehicle Standards Agency Full time

    About the RoleWe are seeking a highly skilled and experienced Vehicle Standards Assessor to join our team at the Driver and Vehicle Standards Agency (DVSA). As a Vehicle Standards Assessor, you will play a critical role in ensuring the safety of road users by conducting annual test inspections of heavy goods vehicles and issuing documentation as required.Key...


  • Edinburgh, Edinburgh, United Kingdom Driver and Vehicle Standards Agency Full time

    About the RoleWe are seeking a highly skilled and experienced Vehicle Standards Assessor to join our team at the Driver and Vehicle Standards Agency (DVSA). As a Vehicle Standards Assessor, you will play a critical role in ensuring the safety of road users by conducting annual test inspections of heavy goods vehicles and issuing documentation as required.Key...


  • Edinburgh, Edinburgh, United Kingdom Aston Martin, Rolls Royce and INEOS Full time

    Job Title: Service Vehicle TechnicianAre you a skilled automotive technician looking for a new challenge? Do you have a passion for delivering exceptional service and ensuring the highest standards of vehicle maintenance?About the RoleWe are seeking a highly motivated and experienced Service Vehicle Technician to join our team at our Grange Edinburgh...


  • Edinburgh, Edinburgh, United Kingdom Aston Martin, Rolls Royce and INEOS Full time

    Job RoleTo carry out inspection and service routines, repairs and testing of vehicles in a professional and safe manner, meeting manufacture standards and timeframes as required, ensuring an outstanding Guest Experience.Key Responsibilities and Duties:Test and diagnose vehicle faults, interpreting repair order instructions and technical information.Plan...


  • Edinburgh, Edinburgh, United Kingdom Aston Martin, Rolls Royce and INEOS Full time

    Job RoleTo carry out inspection and service routines, repairs and testing of vehicles in a professional and safe manner, meeting manufacture standards and timeframes as required, ensuring an outstanding Guest Experience.Key Responsibilities and Duties:Test and diagnose vehicle faults, interpreting repair order instructions and technical information.Plan...


  • Edinburgh, Edinburgh, United Kingdom Aston Martin, Rolls Royce and INEOS Full time

    Job RoleTo carry out inspection and service routines, repairs and testing of vehicles in a professional and safe manner, meeting manufacture standards and timeframes as required, ensuring an outstanding Guest Experience.Key Responsibilities and Duties:Test and diagnose vehicle faults, interpreting repair order instructions and technical information.Plan...


  • Edinburgh, Edinburgh, United Kingdom Aston Martin, Rolls Royce and INEOS Full time

    Job RoleTo carry out inspection and service routines, repairs and testing of vehicles in a professional and safe manner, meeting manufacture standards and timeframes as required, ensuring an outstanding Guest Experience.Key Responsibilities and Duties:Test and diagnose vehicle faults, interpreting repair order instructions and technical information.Plan...