Customer Service Representative

3 months ago


Edinburgh, Edinburgh, United Kingdom Europcar Full time

Become a Key Member of Europcar as a Vehicle Host

Are you eager to join a vibrant team at Europcar? We are on the lookout for Vehicle Hosts to enhance our customer experience.

What We Provide:

  • Attractive Salary Package
  • Comprehensive Holiday Benefits
  • Parental Leave Support
  • Retirement Savings Plan
  • Discounted Vehicle Rental Rates
  • Mobile Service Discounts
  • Health Support Services through BUPA
  • Opportunities for Professional Growth

Position Overview:

As a Vehicle Host, your primary duty will be to warmly welcome customers and assist them with their luggage and vehicle requirements. Delivering outstanding customer service is essential.

Core Duties:

  • Welcome and assist clients in the reception area
  • Efficiently manage customer lines
  • Ensure vehicle quality and client satisfaction
  • Follow the company's Customer Service Protocols
  • Effectively resolve customer concerns
  • Adhere to safety and security guidelines
  • Communicate any workplace enhancements to the Station Manager

Essential Skills:

  • Collaboration
  • Flexibility
  • Perseverance
  • Productivity
  • Communication Skills


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