Customer Service Vehicle Returns Assistant
1 month ago
Job Title: Customer Service Vehicle Returns Assistant
About the Role:
We are seeking a highly motivated and customer-focused individual to join our Vehicle Returns team at Edinburgh Airport. As a Customer Service Vehicle Returns Assistant, you will play a key role in providing exceptional customer service to our clients, ensuring a seamless and enjoyable experience throughout their rental journey.
Key Responsibilities:
- Provide world-class customer service to clients at the beginning and end of their rental experience
- Work in a fast-paced environment, handling multiple tasks and priorities with ease
- Collaborate with colleagues to achieve team goals and objectives
- Develop and maintain a thorough understanding of our products and services to provide informed advice to clients
- Contribute to the development and implementation of process improvements to enhance the customer experience
What We Offer:
- Competitive basic salary
- Bonus earnings potential
- Starting 5.6 weeks holiday
- Enhanced maternity leave (subject to service and earning qualifications)
- Free on-site car parking
- Pension
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development
Requirements:
- A full, valid clean driving licence, with a minimum of 4 years driving experience
- Excellent communication and face-to-face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in working hours, including availability during the day, evenings, and weekends
- Car rental/sales experience is desirable but not essential (training will be provided)
Why Join Us?
At Europcar, we pride ourselves on providing exceptional customer service and creating a positive experience for our clients. As a Customer Service Vehicle Returns Assistant, you will have the opportunity to work with a diverse team, develop your skills and knowledge, and contribute to the success of our business.
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