Customer Service Vehicle Returns Assistant

1 month ago

Edinburgh, Edinburgh, United Kingdom Europcar Full time

Job Title: Customer Service Vehicle Returns Assistant

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Vehicle Returns team at Edinburgh Airport. As a Customer Service Vehicle Returns Assistant, you will play a key role in providing exceptional customer service to our clients, ensuring a seamless and enjoyable experience throughout their rental journey.

Key Responsibilities:

  • Provide world-class customer service to clients at the beginning and end of their rental experience
  • Work in a fast-paced environment, handling multiple tasks and priorities with ease
  • Collaborate with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services to provide informed advice to clients
  • Contribute to the development and implementation of process improvements to enhance the customer experience

What We Offer:

  • Competitive basic salary
  • Bonus earnings potential
  • Starting 5.6 weeks holiday
  • Enhanced maternity leave (subject to service and earning qualifications)
  • Free on-site car parking
  • Pension
  • Discounted car hire rates across our network
  • 20% discount on EE mobile phone contracts
  • Free annual eye tests
  • Confidential legal and support service through BUPA
  • Career progression and development

Requirements:

  • A full, valid clean driving licence, with a minimum of 4 years driving experience
  • Excellent communication and face-to-face interpersonal skills
  • Ability to work as part of a team in a fast-paced environment
  • Flexibility in working hours, including availability during the day, evenings, and weekends
  • Car rental/sales experience is desirable but not essential (training will be provided)

Why Join Us?

At Europcar, we pride ourselves on providing exceptional customer service and creating a positive experience for our clients. As a Customer Service Vehicle Returns Assistant, you will have the opportunity to work with a diverse team, develop your skills and knowledge, and contribute to the success of our business.

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