Customer Service Executive

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Arnold Clark Group Full time
About the Role

We're seeking a talented Customer Service Executive to join our team at Arnold Clark Group. As a Product Genius, you'll be the face of our brand, providing exceptional customer experiences and helping customers find their perfect vehicle.

As a key member of our team, you'll be responsible for delivering outstanding customer service, ensuring a seamless sales journey from initial enquiry to delivery. You'll work closely with our Sales department to provide expert knowledge on our products and manufacturers, and assist with showroom presentation and advertising.

Key responsibilities include:

  • Preparing the showroom and cars for the day ahead
  • Supporting the Sales department and delivering excellent customer experience
  • Organising and accompanying customers on test drives
  • Swotting up on our vehicles and manufacturers
  • Learning about our products so you can help our customers find the perfect fit

Essential skills include:

  • Confident communication and a positive attitude
  • Willingness to go the extra mile and provide exceptional customer service
  • A full UK driving licence
  • Ability to work on your own initiative and as part of a team

We're committed to creating a diverse and inclusive workplace, where collaboration and unique perspectives are celebrated. If you're a customer service superstar with a thirst for knowledge and a passion for delivering exceptional experiences, we'd love to hear from you.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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