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Operations Manager

2 months ago

Woking, Surrey, United Kingdom Acosta Europe Full time
About the Role

We are seeking a highly skilled and motivated Operations Executive to join our team at Acosta Europe. As an Operations Executive, you will play a critical role in supporting the success of our business by providing exceptional administrative support to our teams and clients.

Key Responsibilities
  • Administration & Data Management
    • Ensure accurate and timely data entry into client trackers and management of master data in line with standard processes.
    • Monitor and report on submitted data by field representatives and ensure data is up-to-date and accurate.
  • Technical Support
    • Provide technical support with loading of relevant scripts in line with client objectives and ensure scripts are in line with standard processes.
    • Communicate completion of updates and any potential impacts to users.
  • Call File Management
    • Ensure calls are added or removed when required and that address and territory details are always accurate.
    • Support with any requirements for changes to call files and utilize Geoplan territory planning tool.
  • Reporting
    • Complete basic reporting, utilizing basic formulas such as vlookups, and ensure accurate and timely reporting.
  • Support for Account Briefing Process
    • Ensure account activity briefs are produced and sent to the field as required.
    • Compile visual aids and training documentation for the field and ensure relevant information is set up in relevant systems.
  • New Business (if applicable)
    • Support with new business projects and client review presentations as required.
    • Help build monthly and quarterly client review presentations and analyze operational information to ensure relevance for client needs.
    • Build PowerPoint presentations to simplify findings and outputs.
  • Financials (if applicable)
    • Manage fuel reconciliations, expenses, driver deductions, and hire vehicles.
    • Manage credit card reconciliations and ensure deadlines are met for payroll.
  • Strategic Direction
    • Contribute to the strategic direction of the account and business.
    • Review and propose new ways of working for current processes and procedures.
  • Other Requirements
    • Attend a minimum of 1 field visit and 1 meeting per quarter.
    • Regularly read and follow company policies and procedures.
    • Take personal responsibility for compliance with Health & Safety Regulations.
    • Take responsibility for personal development and ensure all mandatory training is completed on time.
    • Adhere to all General Data Protection Rules and policies (GDPR).
    What We Offer

We offer a genuine opportunity to develop your commercial skills and achieve your career ambitions in a bold and dynamic business that invests in people. We provide excellent training, a company vehicle, mobile phone, and fuel card, as well as superb benefits including a bonus (subject to performance), contributory pension, and discounted healthcare plan. Working hours include weekend working and shifts.

We are a career-making organization, not just a job creator. We encourage boldness, curiosity, and new ideas. We are motivated to learn and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.

We are an equal opportunities employer and celebrate diversity. We welcome everyone and create inclusive teams. We encourage everyone to join us and be themselves at work.