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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent. The successful candidate will work up to 35 hours per week, 5...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent. The successful candidate will work up to 35 hours per week, 5...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent. The successful candidate will work up to 35 hours per week, 5...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent. The successful candidate will work up to 35 hours per week, 5...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent. The successful candidate will work up to 35 hours per week, 5...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our dedicated team.Job SummaryThis is a temporary position with the possibility of becoming permanent, working up to 35 hours per week, 5 days a week,...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our dedicated team.Job SummaryThis is a temporary position with the possibility of becoming permanent, working up to 35 hours per week, 5 days a week,...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent. The successful candidate will work up to 35 hours per week, 5...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent, working up to 35 hours per week, 5 days a week, with morning...
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Receptionist/Telephonist
1 month ago
Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent, working up to 35 hours per week, 5 days a week, with morning...
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Receptionist/Telephonist
1 month ago
Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a friendly and busy 6-partner GP Practice committed to the care and wellbeing of our patients. We are seeking a confident and enthusiastic Telephonist/Receptionist to join our team.Job SummaryThis is a temporary position with the possibility of becoming permanent. The successful candidate will work up to 35 hours per week, 5...
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Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeAbout The Hawthorns SurgeryWe are a dynamic and forward-thinking General Practice with a strong commitment to patient care and wellbeing. Our team is dedicated to providing an exceptional patient experience, and we are seeking a skilled and enthusiastic Receptionist/Telephonist to join our team.Job SummaryWe are looking for a confident and customer-focused...
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Receptionist/Telephonist
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Reception and Telephony Coordinator
7 days ago
Birmingham, Birmingham, United Kingdom The Hawthorns Surgery Full timeJob OverviewThe Hawthorns Surgery is seeking a skilled and efficient Telephonist/Receptionist to join our dynamic team at our busy GP Practice. As a key member of our front desk team, you will be responsible for providing an exceptional patient experience, handling patient queries, and ensuring the smooth day-to-day running of our Reception area.Main...
Receptionist/Telephonist
2 months ago
About The Hawthorns Surgery
We are a dynamic and forward-thinking General Practice with a strong commitment to patient care and wellbeing. Our team is dedicated to providing an exceptional patient experience, and we are seeking a skilled and enthusiastic Receptionist/Telephonist to join our team.
Job Summary
We are looking for a confident and customer-focused individual to provide administrative support to our patients and staff. The successful candidate will be responsible for managing our front desk operations, handling patient inquiries, and providing excellent customer service.
Main Responsibilities
- Provide an effective and efficient reception service to patients and visitors
- Deal with general inquiries, explain procedures, and make new and follow-up appointments
- Use your own judgment and communication skills to ensure that patients with urgent needs are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover
- Receive and make telephone calls, divert calls, and take messages via the day book
- Enter requests for home visits into the visit book and refer to the duty doctor when necessary
- Give out results to patients after the doctor has actioned
- Handle post and advise patients of relevant charges for private services
- Enter patient information onto the computer and retrieve and re-file records as required
- Ensure the reception and waiting areas are kept tidy
Person Specification
- Basic standard of education to secondary school level
- Knowledge of confidentiality and its application
- Desirable: minimum of 5 GCSEs or equivalent, involvement in activities that involve teamwork and social interaction with people
- Essential: experience of working in General Practice or a healthcare environment
