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Senior CRM Operations Manager

2 months ago

London, Greater London, United Kingdom Canda | Embedded Talent solutions | B Corp Full time
Job Title: Senior CRM Manager Fixed Term Contract

We are seeking a highly skilled Senior CRM Manager to join our team on a fixed-term contract basis. As a key member of our Marketing team, you will be responsible for leading our CRM operations and ensuring the effective use of our Braze platform.

About the Role:

This is a 12-month fixed-term contract opportunity to work with a UK-based utility company that prioritizes hybrid working options and has an office in central London. As a Senior CRM Manager, you will have the opportunity to work in a high-growth, entrepreneurial environment that values creativity and ambition.

Key Responsibilities:
  1. Lead on CRM operations best practice, data strategy, and platform strategy.
  2. Collaborate with the CRM Leads to design and build automation programs and ad-hoc campaigns in the marketing automation platform.
  3. Work closely with the Marketing team to shape campaigns and comms agendas, Product teams to ensure journey consistency, and with Data and Creative teams to execute.
  4. Serve as the CRM Ops specialist in the Marketing Team and mentor the extended Partner Marketing team on tool democratisation.
Requirements:
  • Significant experience using a major CRM solution, ideally Braze.
  • Very good knowledge of at least one scripting language (ideally Liquid) and ability to solve coding challenges.
  • Basic knowledge of HTML & CSS coding for email comms.
  • Good understanding of data flows and data infrastructure.
  • Experience using APIs/real-time events data to retrieve information and use in segmentation or personalisation.
  • Very good knowledge of testing and quality assurance processes and technologies.
  • Previous user of Braze and data integration.
  • Good SQL skills for data validation and QA.
  • Experience working in an agile development environment.
What We Offer:

As a Senior CRM Manager at Canda | Embedded Talent solutions | B Corp, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our company. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please apply with your resume and a cover letter explaining why you are the ideal candidate for this role.