Application Support Specialist

1 month ago

Leeds, Leeds, United Kingdom Fruition IT Full time £40,000
Role:

Fully Remote - Requirement to be in Leeds 1x per month Hybrid/Remote: Remote

An international leader in business services is seeking an Applications Support Analyst to join their Application Support team.

The Applications Support Analyst will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.

Key Responsibilities:
  • Use ServiceNow for incident, change, and problem management.
  • Progress support requests, keeping stakeholders informed.
  • Develop hardware/software installation plans and follow specifications.
  • Drive continual improvement, sharing insights to enhance team performance and maturity.
Key Experiences:
  • Strong levels of customer service within IT Support.
  • Desirable knowledge of a Windows Server.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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