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Customer Support Specialist

3 months ago

Ipswich, Suffolk, United Kingdom Hilton Community Services Ltd Full time
Position Overview

As a vital member of Hilton Community Services Ltd, you will play a key role in enhancing our customer service excellence.

PRIMARY OBJECTIVE

Your main responsibility will be to lead initiatives that uphold our customer service benchmarks, act as a substitute for Service Managers, and provide guidance to Team Leaders and Support Workers, ensuring that all clients receive personalized, high-quality assistance.

KEY RESPONSIBILITIES

  • Engage and communicate with all our clients and their families in a way that consistently surpasses their expectations.
  • Oversee staff to guarantee that the highest standards of support are maintained.

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