Sales Support Team Member
3 weeks ago
Your new role at Hays Specialist Recruitment Limited involves working as a Sales Support Coordinator within a fast-paced customer service team. Your key responsibilities will include delivering exceptional customer service, handling day-to-day queries regarding orders, products, and returns, and collaborating with the sales, logistics, and manufacturing teams to ensure seamless order processing and delivery schedules.
- Key Responsibilities:
- Process customer orders accurately and efficiently, adhering to a 24-hour SLA.
- Monitor sales orders to guarantee timely delivery, notifying customers of any delays.
- Progress forward orders and back orders by managing stock availability and completing purchase orders.
- Resolve customer queries and issues in a professional and courteous manner.
- Collaborate with the logistics and sales teams to maintain smooth order processing and delivery schedules.
Requirements:
- A positive attitude with a commitment to delivering high-quality customer service.
- Prior customer service experience is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with the ability to resolve complex customer issues.
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