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About AIG
AIG is a global leader in commercial and personal insurance solutions, providing innovative and comprehensive coverage to individuals and businesses worldwide.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our Medical Assistance team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Customer Service: Provide timely and effective support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
- Claims Handling: Process and manage insurance claims, ensuring accurate and efficient handling of customer requests.
- Travel Assistance: Provide travel-related assistance to customers, including arranging medical transportation and coordinating travel arrangements.
- Communication: Maintain effective communication with customers, colleagues, and other stakeholders, ensuring clear and concise information is shared.
- Problem-Solving: Identify and resolve customer issues, using problem-solving skills and knowledge of insurance products and services.
Requirements
- Language Skills: Fluency in Italian and English, with excellent written and verbal communication skills.
- Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on customer satisfaction and retention.
- Insurance Knowledge: Basic understanding of insurance products and services, with a willingness to learn and develop knowledge.
- Technical Skills: Proficiency in Microsoft Office, with basic computer skills and data entry experience.
- Teamwork: Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer service.
What We Offer
- Competitive Salary: A competitive salary and bonus scheme, reflecting your skills and experience.
- Benefits Package: A comprehensive benefits package, including health insurance, life insurance, and a pension scheme.
- Professional Development: Opportunities for professional growth and development, with training and support to help you succeed in your role.
- Work-Life Balance: A flexible working environment, with a focus on work-life balance and employee well-being.
How to Apply
If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
