IT Team Leader
24 hours ago
IT Service Desk Team Leader
Oxford
£40,000 to £50,000 + Benefits
Applause IT is seeking an experienced IT Service Desk Team Leader to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment. As the IT Service Desk Team Leader, you will oversee the day-to-day operations of our 10-person Service Desk team, providing Level 1 and 2 support. Your role will include leading and mentoring the team, managing workflows, and ensuring that service levels and performance targets are met.
Key Responsibilities:
- Lead the IT Service Desk team to provide exceptional customer service.
- Manage service requests, incidents, and problems, ensuring that the team exceeds service level agreements.
- Act as an escalation point for major incidents and support issues.
- Oversee team scheduling and ensure backup support is in place.
- Train, coach, and mentor team members, supporting career development.
- Manage IT service projects, ensuring smooth transition into the service desk.
- Ensure adherence to cyber security policies and user access rights compliance.
Requirements:
- Proven experience in IT Service Desk management.
- Excellent communication and leadership skills.
- Ability to manage complex technical environments.
- Strong problem-solving and analytical skills.
- Experience with IT service management tools and processes.
What We Offer:
- A competitive salary of £40,000 to £50,000 + benefits.
- A dynamic and fast-growing work environment.
- Opportunities for career development and growth.
- A collaborative and supportive team culture.
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