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IT Service Desk Team Leader

2 months ago

Oxford, Oxfordshire, United Kingdom Applause IT Recruitment Ltd Full time
IT Service Desk Team Leader

We are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.

Key Responsibilities:
  • Lead the IT Service Desk team to provide exceptional customer service.
  • Manage service requests, incidents, and problems, ensuring that the team exceeds service level agreements.
  • Act as an escalation point for major incidents and support issues.
  • Oversee team scheduling and ensure backup support is in place.
  • Train, coach, and mentor team members, supporting career development.
  • Manage IT service projects, ensuring smooth transition into the service desk.
  • Ensure adherence to cyber security policies and user access rights compliance.

Requirements:

  • Proven experience in a similar role.
  • Strong knowledge of ITIL processes and the Microsoft environment (Windows Server, Active Directory, Azure, etc.).

About Applause IT Recruitment Ltd:

We are a leading IT recruitment agency, specializing in placing talented professionals in exciting roles within the IT industry.