IT Service Desk Team Leader
1 month ago
Applause IT Recruitment Ltd is seeking an experienced IT Service Desk Team Leader to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.
Key Responsibilities:- Lead the IT Service Desk team to provide exceptional customer service.
- Manage service requests, incidents, and problems, ensuring that the team exceeds service level agreements.
- Act as an escalation point for major incidents and support issues.
- Oversee team scheduling and ensure backup support is in place.
- Train, coach, and mentor team members, supporting career development.
- Manage IT service projects, ensuring smooth transition into the service desk.
- Ensure adherence to cyber security policies and user access rights compliance.
- Strong knowledge of ITIL processes and the Microsoft environment (Windows Server, Active Directory, Azure, O365).
- Experience in networking fundamentals (Cisco Switches/Routers, DNS, DHCP).
- Experience in managing IT projects and mentoring technical staff.
- Pension contribution up to 6%
- Company profit share scheme
- 25 days annual leave + bank holidays
- Life Assurance and Income Protection
- Flexible working options
Hybrid working model with 2 days per week in the office, offering flexibility and collaboration with the team.
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ICT Service Desk Team Leader
1 month ago
Oxford, Oxfordshire, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderApplause IT Recruitment Ltd is seeking an experienced IT Service Desk Team Leader to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and support.Manage service requests, incidents, and problems, ensuring that...
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ICT Service Desk Team Leader
1 month ago
Oxford, Oxfordshire, United Kingdom Applause IT Recruitment Ltd Full timeIT Service Desk Team LeaderApplause IT Recruitment Ltd is seeking an experienced IT Service Desk Team Leader to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and support.Manage service requests, incidents, and problems, ensuring that...
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IT Service Desk Team Leader
4 weeks ago
Oxford, Oxfordshire, United Kingdom Search results Full timeIT Service Desk Team LeaderAre you a seasoned IT professional looking for a new challenge? We have an exciting opportunity for a motivated and experienced individual to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and support.Train,...
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IT Service Desk Team Leader
4 weeks ago
Oxford, Oxfordshire, United Kingdom Search results Full timeIT Service Desk Team LeaderAre you a seasoned IT professional looking for a new challenge? We have an exciting opportunity for a motivated and experienced individual to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and support.Train,...
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ICT Service Desk Team Lead
1 month ago
Oxford, Oxfordshire, United Kingdom Search results Full timeJob Title: ICT Service Desk ManagerWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and ensure that service levels and performance targets are met.Manage service requests,...
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ICT Service Desk Team Lead
1 month ago
Oxford, Oxfordshire, United Kingdom Search results Full timeJob Title: ICT Service Desk ManagerWe are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.Key Responsibilities:Lead the IT Service Desk team to provide exceptional customer service and ensure that service levels and performance targets are met.Manage service requests,...
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Service Desk Team Lead
3 weeks ago
Oxford, Oxfordshire, United Kingdom Corriculo Recruitment Full timeService Desk Team Lead OpportunityWe're seeking a seasoned Service Desk Team Lead to join our pioneering organization in Oxfordshire. As a key member of our IT team, you'll oversee a dynamic team of skilled engineers, providing top-notch technical support to over 1,500 users across the UK.The Role:As the Service Desk Team Lead, you'll be responsible for the...
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Service Desk Team Lead
3 weeks ago
Oxford, Oxfordshire, United Kingdom Corriculo Recruitment Full timeService Desk Team Lead OpportunityWe're seeking a seasoned Service Desk Team Lead to join our pioneering organization in Oxfordshire. As a key member of our IT team, you'll oversee a dynamic team of skilled engineers, providing top-notch technical support to over 1,500 users across the UK.The Role:As the Service Desk Team Lead, you'll be responsible for the...
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Service Desk Manager
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Oxford, Oxfordshire, United Kingdom Understanding Recruitment Full time**Service Desk Manager Opportunity**A leading organisation in Oxford is seeking an experienced Service Desk Manager to join their team. As the Service Desk Manager, you will be responsible for managing a team of 5-7 people and ensuring that the Service Desk team is working at its most effective.The ideal candidate will have experience of working in an ITIL...
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Service Desk Analyst
3 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford Instruments Plc Full timeAbout the RoleOxford Instruments Plc is seeking a highly skilled and customer-focused Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our users, ensuring they have a seamless experience with our systems and services.Key ResponsibilitiesProvide timely and effective...
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Service Desk Analyst
3 weeks ago
Oxford, Oxfordshire, United Kingdom Oxford Instruments Plc Full timeAbout the RoleOxford Instruments Plc is seeking a highly skilled and customer-focused Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our users, ensuring they have a seamless experience with our systems and services.Key ResponsibilitiesProvide timely and effective...
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Reception Team Leader
2 weeks ago
Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full timeJob Title: Reception Team LeaderWe are seeking a skilled and experienced Reception Team Leader to join our team at Heythrop Park Resort. As a Reception Team Leader, you will play a key role in providing a seamless customer journey for our guests.Key Responsibilities:Lead and manage the Reception team to ensure the smooth operation of the front desk and guest...
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Front Desk Team Lead
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Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time**Job Title:** Reception SupervisorLinton Lodge Oxford, part of the Best Western Signature Collection, is seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is a fantastic opportunity for a customer-focused and organised individual to contribute to the exceptional guest experience at our hotel.**Key...
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Reception Team Leader
3 weeks ago
Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full timeJob Title: Reception Team LeaderJob Summary:We are seeking a highly motivated and experienced Reception Team Leader to join our team at Heythrop Park Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the Reception...
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Reception Team Leader
3 weeks ago
Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full timeJob Title: Reception Team LeaderJob Summary:We are seeking a highly motivated and experienced Reception Team Leader to join our team at Heythrop Park Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the Reception...
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Reception Team Leader
4 weeks ago
Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full timeJob Title: Reception Team LeaderJob Summary:We are seeking a highly motivated and experienced Reception Team Leader to join our team at Heythrop Park Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the Reception...
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Reception Team Leader
4 weeks ago
Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full timeJob Title: Reception Team LeaderJob Summary:We are seeking a highly motivated and experienced Reception Team Leader to join our team at Heythrop Park Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the Reception...
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Reception Team Leader
1 month ago
Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full timeJob Title: Reception Team LeaderJob Summary:We are seeking a highly motivated and experienced Reception Team Leader to join our team at Heythrop Park Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the Reception...
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Reception Team Leader
4 weeks ago
Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full timeJob Title: Reception Team LeaderJob Summary:We are seeking a highly motivated and experienced Reception Team Leader to join our team at Heythrop Park Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the Reception...
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Reception Team Leader
4 weeks ago
Oxford, Oxfordshire, United Kingdom Warner Leisure Hotels Full timeJob Title: Reception Team LeaderJob Summary:We are seeking a highly motivated and experienced Reception Team Leader to join our team at Heythrop Park Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Lead and manage the Reception...