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IT Team Leader
2 months ago
We are seeking an experienced IT Service Desk Team Leader to lead our dedicated IT Service Desk team in a dynamic and fast-growing environment.
Key Responsibilities:- Lead the IT Service Desk team to provide exceptional customer service.
- Manage service requests, incidents, and problems, ensuring that the team exceeds service level agreements.
- Act as an escalation point for major incidents and support issues.
- Oversee team scheduling and ensure backup support is in place.
- Train, coach, and mentor team members, supporting career development.
- Manage IT service projects, ensuring smooth transition into the service desk.
- Ensure adherence to cyber security policies and user access rights compliance.
Requirements:
- Proven experience in a similar role.
- Strong knowledge of ITIL processes and the Microsoft environment (Windows Server, Active Directory, Azure, O365).
About Applause IT Recruitment Ltd:
We are a leading IT recruitment agency, specializing in placing talented professionals in exciting roles within the IT industry.
