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Customer Operations Manager

2 months ago

Manchester, United Kingdom Escode, Part of NCC Group Full time
About the Role

We are seeking a highly skilled Customer Operations Manager to join our team at Escode, Part of NCC Group. As a key member of our Customer Operations Team, you will play a crucial role in ensuring the effective execution of customer-facing and sales processes.

Key Responsibilities
  • Progress new business, verifications, and additional service orders from customer commitment to handover to delivery.
  • Ownership of Customer Account Information, maintaining and updating customer details, and contacting customers as necessary.
  • Excellent time management skills, prioritizing tasks, and making informed decisions.
  • Good IT functional skills, including Excel and Microsoft.
  • Experience in customer service/sales support environments.
What We Offer

As a Customer Operations Manager at Escode, you will be part of a global community of talented individuals working together towards a safer future. We offer a dynamic and supportive work environment, with opportunities for growth and development.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please let us know.

All personal data is held in accordance with the NCC Group Privacy Policy. We encourage you to keep an eye on our career opportunities, as there may be other suitable roles available.