Operations Director

6 days ago

Manchester, United Kingdom Archie's Operations Full time
Operations Manager

At Archie's Operations, we are seeking an experienced Operations Manager to join our team. As a key member of our management team, you will be responsible for the smooth running of our stores, ensuring that all aspects of the customer experience are delivered to the highest levels.

Key Responsibilities:
  • Working closely with the Company Director to set the Operations strategy for the business
  • Ensuring the smooth running of Archie's, where all aspects of the stores experience are delivered to the highest levels
  • Building and maintaining effective working relationships with all key partners both internal and external
  • Ensuring adherence to all legislation and best practice activities
  • Responsible for ensuring that the appropriate audit levels are met
  • Development of the management team
  • Managing budgets and forecasts
  • Liaising with suppliers or contractors
  • Monitoring and driving productivity on all sites
  • People management and supervision of diverse teams
  • Completion of any required paperwork and administration
  • Travelling around the country is required
  • Opening of new stores
  • Delivering daily KPIs
  • Maintaining and managing health & safety standards, food safety and risk assessment
  • Taking all necessary steps to ensure security of the store
  • Attending to and taking all necessary action in the event of an accident, fire, burglary, theft and loss of property
  • Attending meetings and training courses required
  • Appraising, controlling and disciplining Management according to the needs of the establishment
  • Reviewing with the Operations Director the financial and operational performance of the units
  • Attending to any other reasonable task as requested by your Operations Director
  • Regular sites visits and taking control of new site openings
  • Approving rotas
  • Planning and reviewing rota costs and ensuring all staffing levels are at the appropriate levels
  • Controlling labour usage and checking rotas daily
  • Controlling stock according to budgets

Requirements:
  • Minimum 2 years' experience in a Operations Manager role in a QSR Hospitality business
  • Be a visionary driven by the idea of bringing new and innovative ideas to the table
  • Have your finger on the pulse knowing what the emerging trends are
  • Ability to lead from the front, coach and develop the ever-growing teams
  • Effective communications at all levels
  • Approachable and customer service focused
  • Able to work under pressure
  • PC literate
  • Previous people management experience
  • Flexible in approach as may be required to work unsociable hours on some occasions
  • A versatile style that allows you to adapt to the daily challenges that you will face in a fast-paced region
  • Proven track record of improving financial performances of multi-sites within previous roles
  • Motivational, passionate about developing and nurturing your team
  • A genuine passion for creating memories and delivering incredible hospitality
  • Personal integrity, with the ability to work in an environment that demands excellence, time and energy
  • Outstanding analytical and strategic skills improving the business from a financial perspective

Benefits:
  • 70% discount in all Archie's restaurants for you and your friends to enjoy
  • Top-notch training and real opportunities for career progression
  • 25 days annual leave + Bank Holidays
  • Enrolment into the NEST pension plan
  • Company Mobile phone & laptop
  • Car allowance
  • Attractive bonus structure
  • Mileage paid

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