Clinical Administration Assistant
4 weeks ago
Position Overview
We are seeking a dedicated and organized individual to join our clinical administration team as a Support Medical Secretary within the Specialist Medicine Business unit. This role is essential in providing administrative support to our Neurology department, ensuring the smooth operation of our services.
Key Responsibilities
- Facilitate effective communication across various departments to deliver a comprehensive administrative service.
- Manage and resolve inquiries promptly and efficiently.
- Maintain strict confidentiality regarding sensitive information at all times.
- Ensure timely preparation and delivery of regular and ad hoc reports and data as requested by management.
- Utilize IT applications to monitor, prepare, and validate necessary databases.
- Actively participate in team and departmental meetings to enhance collaboration.
- Handle telephone inquiries from patients with professionalism.
- Type and dispatch clinical correspondence related to NHS medical patients, adhering to quality standards and deadlines.
- Coordinate effectively with relevant wards and departments, as well as with patients and other healthcare providers, to ensure seamless communication.
- Understand and comply with the 18-week Referral to Treatment (RTT) process and the Trust Patient Access Policy, with training provided.
About Us
As a reputable organization committed to community health, we play a vital role in supporting patients, staff, and local partners in achieving optimal health outcomes. Our core values of Compassion, Openness, and Excellence guide our operations and interactions.
What We Offer
- Opportunities for professional and leadership development.
- Continuous support from recruitment through to your integration into our team.
- Employee benefits, including access to an employee assistance program, discounted gym memberships, and onsite fitness classes.
Essential Qualifications
- GCSE A-C or equivalent qualifications.
- Strong written communication skills.
- Experience in an office environment or a busy administrative setting.
- Proficiency in using IT systems and data entry.
- Experience in handling telephone communications.
Desirable Qualifications
- Typing experience.
- Familiarity with medical terminology.
For further details, please refer to the attached job description and person specification.
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