Digital Solutions Consultant

2 weeks ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Job Description

As a member of the Digital Solutions Consulting team at ServiceNow, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements.

The Digital SC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of our cloud software solutions on the ServiceNow SaaS platform.

Key Responsibilities:
  • Support Digital Sales teams in the qualification of customer needs through discovery and needs assessment.
  • Participate across the sales lifecycle on acquiring new customers and delivering solutions that meet their business needs.
  • Provide mentoring and training to peers, colleagues, and partners on our cloud software solutions.
  • Demonstrate the product, both standard and tailored to prospects and existing customers, to showcase its value and capabilities.
  • Generate product demo scripts and scenarios and maintain demonstration environments to ensure a seamless customer experience.
  • Scope and deliver Proof of Concept/Proof of Value engagements with prospects to validate the effectiveness of our solutions.
  • Respond to Request for Information/Proposal documents to provide detailed information on our solutions and services.
  • Stay current on product developments/releases to a level required for demo and POC/POV, ensuring that customers receive the latest information on our solutions.
  • Support Marketing events – user conferences, trade shows, webinars, etc. – to showcase our solutions and thought leadership.
  • Stay current on competitive analyses and understand differentiators between ServiceNow and its competitors to provide informed solutions to customers.
  • Understand business and technical problems addressed by our products, including key regulations, business drivers, evolving business needs, and security, to provide tailored solutions.
  • In conjunction with Sales and Professional Services, conduct transition briefings to communicate commitments and expectations in preparation for deployment.
  • Act as the ServiceNow subject matter expert at executive briefings and marketing events to provide thought leadership and showcase our solutions.
Qualifications:
  • 2-3 years of pre-sales solution consulting or sales engineering experience in the customer service, field service, or CRM software industry.
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
  • Ability to actively listen to customer requirements and provide a solution to address the customer's business issue.
  • Eagerness and willingness to learn and adapt to new technologies and solutions.
  • Demonstrated proactive approach to perform without being told what to do, with a focus on delivering results.
  • Ability to prioritize tasks and be efficient to minimize wasted effort.
  • Proven ability to live up to commitments while maintaining integrity and focus on details.
  • Exceptional communication and presentation skills to include technical and business concepts.

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